Terms & Conditions


Online store www.eurovetgene.com (also referred to as ‘’seller’’) is managed by EVG, molekularna diagnostika, d.o.o., Taborska ulica 8, 2000 Maribor, Slovenia, company ID: 3697606000, VAT ID: SI94456470.

This terms and conditions define operation of online store www.eurovetgene.com, rights and obligations of customer and seller, and regulate business relationship between online store and customer.

Customer commits to terms and conditions that are valid at the time of purchase (online order). Customer will be prompted about terms and conditions every time he/she submits an online order and must agree to them.


With a onetime registration in the online shop, which is carried out in the process of your first purchase, the visitor becomes a registered user of an online store www.eurovetgene.com. As registered user, you acquire the right to purchase at the online store www.eurovetgene.com.

Upon registration, users of the online store www.eurovetgene.com obtain a username, which is equal to their e-mail address and a password. Username and password unambiguously define and connect a user to its orders.


Online store www.eurovetgene.com is committed to provide the following information to the customer before he or she is bound by any contract:

  • company information (name, place of business, registration number),
  • contact information, allowing the user quick and efficient communication (e-mail, phone),
  • the essential features of services,
  • accessibility of services (all services offered on the site should be accessible within a reasonable period),
  • clearly and unambiguously defined prices,
  • method of payment,
  • the period within which it is possible to withdraw from the contract and conditions for withdrawal
  • an explanation of an appeal procedure.


Due to the nature of business via the internet, the offer at www.eurovetgene.com updates and changes very often. Prices in online store www.eurovetgene.com are displayed at each product. Prices including and excluding VAT are displayed.


The purchase agreement between the seller and the customer in the shop www.eurovetgene.com is concluded at the moment when the seller informs the customer about successful receipt of its order by e-mail. From that moment, all prices and other terms are fixed and apply to both the seller and the customer. Customer is a person whose data are provided in the order process.  Subsequent changing of customer data is not possible.


The customer is obliged to provide a biological sample of sufficient quality and all necessary data to enable fulfilment of the service from purchase agreement. Unusable or inaccurate results due to inadequate specimen and/or inaccurate information do not provide the right to replacement services and to services for error correction.

For orders where the seller finds out that the samples provided by the customer are of insufficient quality or quantity for the fulfilment of all ordered services, the purchase agreement also applies to partially rendered services.


Online store www.eurovetgene.com provides the following methods of payment:

  • bank transfer to the bank account of EVG, molekularna diagnostika, d.o.o.
  • PayPal, which is also accepting all major credit cards.

In case of order cancellation when ordering in our online store, you should inform us at [email protected]. After written order cancelation, we will start the process to refund you the paid amount.


Upon completion of services from the purchase agreement, the seller will send an invoice in pdf format to the customers e-mail. In the case where the customer chooses the option for the delivery of test reports by post, the invoice will be sent together with the test reports.

The customer is obliged to check the accuracy of the order information before placing an order. Later objections as to the correctness of invoices issued are not possible.


Prices are displayed at every product in the online shop. Prices including and excluding VAT are displayed. 

Displayed prices are valid at the time of order submission and do not have a predetermined validity.

Despite the effort to provide the most up to date and accurate information, it may happen that the displayed price is wrong. In this case, or in the event that the price of the item is changed during the processing of the order, the seller will allow the customer to cancel the purchase.

Permanent discounts and promotional codes are not cumulative. Detailed information on current discounts and conditions of their use are given on the website of the seller.


Promotional code gives you a variety of benefits when buying through an online store www.eurovetgene.com and is limited in time. Active promotional code can be found on the website of the seller, on flyers, advertisements and other media. 

Promotional code is entered in the last step of online purchase. The value of the promotional code is automatically deducted from the amount of your purchase. Payable amount is visible in the shopping cart after entering a promotional code. 

Promotional code can not be changed for cash.


1. Order

After order submission, the customer receives an e-mail confirming that the order was accepted. A registered user can always access information about the status and content of the order on the website. Seller checks feasibility of ordered services and confirms or rejects the order. In execution of the service provided by the seller’s partners, the seller is exclusively dependent on the performance of the service from their partner and the time within which that partner performs the service. If the partner does not confirm the feasibility of ordered services, the seller may reject the order because the service is not available. If the order is rejected it expires on the day of rejection. Seller assumes no responsibility for any damage caused by long delivery times or because of the outstanding services.

2. Order completed

The customer will be informed about completion of services from purchase agreement by e-mail.


The purchase process for companies is the same as for private customers, except that in the registration process you should select the option ˝company˝ and enter information about the company.


The customer has the right to cancel the purchase agreement without explanation for its decision. The customer is aware that it is necessary to start sample analysis as soon as it arrives at the laboratory in order to finish ordered services in reasonable time. Cancellation of the order is therefore only possible until the sample arrives to the seller’s laboratory. The seller will inform the customer about the arrival of the sample by e-mail. The purchase agreement must be cancelled in writing at [email protected].

For orders placed in online store applies the legal right to cancel the purchase agreement within fourteen days. The customer agrees that orders placed at www.eurovetgene.com are classified as services, which are carried out according to the precise instructions of the consumer therefore the right to terminate the purchase agreement does not apply.

Refund of payments will be made as soon as possible, but no later than within 14 days of receipt of notice of withdrawal from the purchase agreement. Refund in cash is not possible.

In the case of purchase agreement cancelation in which promotional code was used, only paid amount is refunded. The value of promotional code is considered as discount and is not refunded.


Seller shall use its best efforts to ensure promptness and accuracy of the information published on its web pages. However, the properties of the service, delivery time or the price can change and the seller fails to correct the data on web page. In this case, the seller will inform the customer about the changes and allow the customer to cancel the purchase agreement.

The customer is aware that the results of molecular genetic analysis can contain errors that are not known to the seller. There is no guarantee that the results reported by the seller (EVG molekularna diagnostika, d.o.o.) are correct. If such an error is found after the customer was informed of the results, the seller shall corrected the error when possible and, when necessary, take remedial action at no charge. If this is not possible, the seller will provide replacement services in the value of the faulty services.

The seller is liable for damages resulting from ordinary negligent breach of significant contractual obligations. There is no such liability if insignificant contractual obligations are breached. This limitation of liability does not apply to damage caused intentionally or by gross negligence. This limitation of liability also does not apply to damage that has resulted in damage to life, body or health, provided that the seller is responsible for the breach of obligations.

Claims for damages arising from the breach of duty and are related to services, as well as claims for damages and claims for reimbursement shall lapse twelve months after the purchase agreement was concluded. This does not apply to claims for damage to life and body or claims for damages caused by negligence, gross errors or malicious non-disclosure of defects.

The customer is liable to the seller for damages caused by intentional or negligent submission of incorrect or incomplete orders, including the incorrect or incomplete data and documents.


The seller will do his best to carry out services in standard or agreed time. There is no commitment from the seller to comply with specific time periods.

The seller is not bound to fulfil the order. The seller will inform the customer if for technical reasons fulfilment of ordered services require more time or cannot be completed.

Delays in completion of services due to technical reasons or due to inadequate sample are not the reason for reduction of the agreed price. If the fulfilment of ordered services is not possible due to an error of the seller there will be no charge for work already done. Any advance payment will be returned to the current account of the customer.

If the seller has a contractual obligation to report results of ordered services in writing only written results are valid. Oral statements and explanations of employees are non-binding. The seller is free to decide how to report results for its services.

Only customer or its legal representative will be informed about the results of ordered services by the seller. The seller will use only information provided in registration process for communication with the customer.


The seller uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payments. For these purposes, the online store uses 256-bit SSL certificate that is issued by the authorized organization.


The seller commits to permanently protect all personal user data.

The seller will indefinitely keep the following data: customer information (name, address, clinic, e-mail address, phone), owner information (name, address, clinic, e-mail address, phone), vet information (name, clinic, address, e-mail address, phone), animal information (name, gender, species, breed, microchip number, the number of pedigree, the number of tattoos), time and date of registration, and archive communications with the online store.

Aforementioned data will be used exclusively for order fulfilment (sending information material, offers, invoices), other necessary communication with customers and occasional promotional messages from the seller. Promotional e-mails will contain the option to unsubscribe from receiving advertising messages. Customer’s decision not to receive promotional e-mails will be strictly followed.

User data will not be handed over to a third party or unauthorized persons.


Published Terms and Conditions are valid from the date of publication and void all previous versions.

Seller complies with current legislation on the protection of consumers and makes every effort to meet its obligation to provide an effective system of dealing with complaints.


In case of problems the customer contacts the seller by telephone at +386 40 566 273 or e-mail [email protected]. Complaint must be submitted in writing via e-mail at [email protected].

The seller declares that he shall endeavour to resolve any disputes between the partners by mutual agreement and in an amicable manner.

The contractual relationship between the seller and the customer is governed exclusively by the legislation of the Republic of Slovenia. The place of performance of jurisdiction is Maribor, Slovenia.

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